Case study: claim of elderly woman who was injured in fall on a bus

Compensation: £4,687.50


Mrs M was travelling on a Stagecoach bus in London when she was injured after the driver pulled away before she had time to sit down. Mrs M was left with a fractured ankle and injuries to her head and wrist. After Mrs M decided to claim, we were able to help her secure a damages cheque of £4,687.

The Accident:

Mrs M had just boarded a Stagecoach bus in Woolwich when she fell over and was injured. The driver had pulled away before she’d had time to sit down, causing Mrs M to stumble backwards and bang her head on the front window. After the accident, Mrs M had to have five stitches in her right hand and was left wearing a plaster boot as her ankle was fractured with tendons pulled from the bone. In addition to these injuries she also received a superficial laceration to her right wrist and a soft tissue injury to her right ankle.

The Claim:

Mrs M was shaken and seriously injured after her accident and her son called YouClaim on the same day, enabling us to get to work straight away. Despite the fact that Mrs M had very clearly been injured and had been taken to hospital after the incident, Stagecoach’s insurers denied liability. Their driver denied any knowledge of the accident and we were informed that a fault with recordings meant it was impossible to see the CCTV footage from the bus. Meanwhile, Mrs M had her mobility severely restricted and was forced to rely on her friends and family for three months after the accident. Furthermore, after we had arranged for Mrs M to see a medical expert, she was referred to have an MRI scan on her wrist and it was shown that the pain in her wrist could continue for up to 20 months.

The Case:

With the defendants denying liability and CCTV footage unavailable, we arranged for Mrs M to see a medical specialist and gathered evidence from witnesses. We obtained witness statements from doctors who had treated Mrs M on the day of the accident and from fellow bus passengers who had seen what had happened. After we sent this documentation to the defendants’ insurers, they made Mrs M an offer.

Settling the case: compensation

After taking advice from us, Mrs M rejected Stagecoach’s offer as too low. Instead we entered into discussions with the defendants’ lawyers, and they were able to agree on a higher amount. The defendants now offered to pay compensation that would leave Mrs M with a cheque for £4,687.50. After careful consideration, Mrs M decided to accept this offer that would enable her to pay for the extra care and travel costs that were necessitated by her injuries.


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