Case study: Norwalk virus on a cruise ship

Holidays are supposed to be a time for relaxing and enjoying yourself but unfortunately they can turn out to be the exact opposite if an accident or illness happens.  A great proportion of these accidents and injuries happen as a result of someone's negligence, and could have been avoided.  

We helped a family from Cornwall make a claim who had experienced such negligence first hand whilst on a cruise ship in the Caribbean.  

A couple, both 43 at the time of the incident, took their children, aged 8 and 11, on a two-week Caribbean cruise that set off from Florida.  Unfortunately, three days into the cruise they came down with sickness and diarrhoea.  

The illness was widespread and many other people, both passengers and crew, on the cruise ship also became unwell.  Samples were taken in which a Norwalk virus was detected.  

The family suffered badly from the effects of the cruise ship virus and had to stay in their cabin for almost a week, totally ruining their holiday.  

They made a complaint to the cruise ship company but it was not taken seriously and the family were quickly dismissed.  Upset at the uncaring attitude of the company, the family decided to make a compensation claim.  They got in touch with YouClaim, to secure the services of one of our network of talented solicitors.

The solicitor was able to gather strong evidence that the cruise ship company did not do all they could have done to prevent the outbreak and spread of the virus.  After a period of nine months, liability was admitted and a settlement was agreed.  


If you think you have a claim, get in touch with us today on 0800 10 757 95 or you can read more here.