Faulty product claim concerns have led fridge manufacturer Beko to employ extra staff to cope with the high level of customers calling about defects and concerns over potential personal injury.
The issue came to the attention of the public following a fire in Bermondsey, South London, which fire brigade staff said could have easily led to serious casualties.
Amid fears that the company could become caught up in a serious faulty product claim, Beko has said it will repair faulty fridges on site.
However, there have been claims that customers have had difficulty contacting the company, with many saying they have been left on hold for hours.
"We deeply regret any instance involving any Beko product and we are doing all we can to address these issues. Additionally, we apologise for the frustrations people have experienced trying to reach us," said a spokesperson.
"Since the issue of the fridge freezer became high profile, we have increased our call centre capacity by twenty times and have dedicated additional staff to respond to email enquiries," he added.
It is not known whether those affected by the London fire will be contacting a faulty product claim solicitor.
Published on 2011-07-12 16:32:00
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