Acoustic shock refers to outbreaks of unexpected sound emitting from telephone headsets, a serious risk for call centre staff. Acoustic shock can be deliberate or accidental and includes fax machine noise, customers tapping into a handset and malicious acts like blowing whistles down the phone.
The resulting condition can result in long-term hearing damage, including difficulties in tolerating certain types and levels of sound. Sufferers may require long periods off work and may have to retrain to seek new employment.
If you believe your hearing has been damaged as a result of an acoustic shock incident experienced at work, you may be able to make a claim for compensation. Talk to one of YouClaim’s legal advisors today on 0800 10 757 95. Our dedicated team work with specialists in industrial illness who can provide dedicated support and expert advice throughout your claim.
Those who suffer from acoustic shock tend to be telephonists who have experienced unexpected blasts of sound whilst working. Acoustic shock can be caused accidentally or deliberately when individuals make loud noises down a phone line using whistles and other objects. It can also be caused accidentally if an individual is exposed to automatic equipment, such as a fax machine, that has made a loud noise down a phone line.
More and more often, call centre workers are suffering hearing damage as a result of working with telephones on a daily basis without the right safety equipment. This has led to a rise in the number of acoustic shock compensation claims in recent years.
Employers are responsible for their employees during working hours and have a legal obligation to ensure their staff are safe and free from harm. Equipment exists that allows call centres to ensure all staff hearing is adequately protected, such as noise-limiting headphones and noise-cancelling headsets.
Compensation can help you immensely after suffering acoustic shock; it will assist you if you are unable to work, and can also help fund medical equipment if required, helping you to adjust after your injury and begin the recovery process.
If you have been working in an unsafe environment and your hearing has been damaged as a result, contact YouClaim to discuss your claim options. If you are found to be suffering from another form of industrial deafness, we will advise you on the best course of action.
The amount of compensation you can claim for your hearing loss will depend on the severity of your condition. Those who suffer significant hearing loss and are unable to work as a result are likely to receive a larger amount of compensation. Acoustic shock victims have been known to receive as much as £90,000 in compensation after being deafened whilst at work. Your solicitor will advise you how much you may receive, depending on your individual circumstances
For more information, to discuss your case or to start the acoustic shock syndrome claim process, call our team of dedicated legal experts on 0800 10 757 95. Alternatively, use our online contact form to request a call back.