Acoustic shock refers to outbreaks of unexpected sound which can be heard through telephone headsets, which are a serious risk for call centre staff. Acoustic shock can be deliberate or accidental and include fax machine noise, customers tapping into a handset and people carrying out malicious acts like blowing whistles down the phone.
This condition can result in long-term hearing damage, including difficulties in tolerating certain types and levels of sound. The size of awards usually reflects this loss – a BT employee once won £90,000 in compensation after suffering acoustic shock at work.
If you feel you have been affected by acoustic shock please call our helpline on 0800 10 757 95 or we can call you back at a time to suit you. Alternatively, fill in our online claim form and we will be in touch.
Acoustic shock and industrial deafness cases are on the rise and the Communication Workers Union has been campaigning for the recognition of acoustic shock for some time.
Nobody should have to accept hearing loss on account of excessively loud call volumes and telephone conversations, and employers should do everything they can to reduce the chance of staff suffering shocks to their ears.
If you have been a victim of acoustic shock YouClaim’s expert solicitors can claim compensation for your injuries. We work on a no win no fee basis and guarantee that you can keep 100 % of any compensation awarded.
To get free legal advice and information about the claims process get in touch with YouClaim today.
You can give us some details of the incident surrounding your industrial deafness and get us to call you back at a time convenient for you, you can chat online in confidence to one of our expert claim advisors or you can simply give us a call any time of the day or night on 0800 10 757 95.
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