Case history of a successful product liability claim

When you make a purchase you expect it to be in a state that is safe for public use. For example, when you buy electrical goods you expect them to be in good working order and to comply with health and safety standards and when you buy food you expect it to be fit for consumption. Read more about food regulation and product liability.

However, we receive calls from many consumers every year that have sustained personal injuries as a result of faulty goods. They contact us with the hope of making no win no fee product liability claims and our panel of personal injury solicitors, who are experts with such cases, help them to gain the compensation that is rightfully theirs.

A nasty surprise
In January 2004 we received a call from a young man who wanted to make a product liability claim after he gained two broken teeth from a contaminated packet of nuts.

The twenty-two-year-old was on his way to the cinema to meet his girlfriend when he stopped at his local newsagents for a packet of cashew nuts for them to share while watching the film.

He opened the packet as he was feeling peckish and had a nasty surprise when he bit into something particularly hard. He felt a sharp pain and shuddered all over. When he spat the contents of his mouth into his hand, pieces of broken teeth and stone were revealed.

After inserting a finger into his mouth to feel the area where the pain was coming from he felt that some teeth were jagged and broken. He walked a little further to the cinema, by which time some of the shock had diminished and he was in even more pain, explained to his girlfriend what had happened and asked her to take him to the dental department at the local A&E.

Medical treatment required
A dentist examined him and told him that as a result of biting into the stone which was in his packet of nuts he had two broken molars, one at the top and one at the bottom. He also explained that the pain that he was experiencing was emanating from damage to his gum at the back of his mouth and an exposed nerve that needed immediate dental care. The dentist cleaned up the mouth, treated the injuries as best he could, temporarily fixed the broken teeth and instructed the young man to make an emergency appointment to see his own dentist for further work to be carried out.

After seeing his own dentist and receiving the hefty bill for the dental work he decided that he wanted to make a product liability claim and got our phone number from a colleague. He gave our claim advisors a call, told us how he had sustained his two broken teeth and that he had kept the packet that the contaminated nuts had come in along with the stone that he had bitten into for proof and testing.

We took on his case on a no win no fee basis and put him in touch with one of our personal injury solicitors who specialises in product liability cases and she offered him some free legal advice. Within a few months he received a satisfactory offer of 3,800 in compensation from the snack manufacturer to cover pain and suffering, lost earnings and the dental work that he had undergone. He was not charged a single penny for any costs or fees that accumulated from his case and he got to keep 100% of compensation that he was awarded.

Making a product liability claim with YouClaim
If you have suffered a personal injury and would like to make a product liability compensation claim then we are here to help. Read more about types of product liability claims.

We offer free legal advice to all our customers and have the expertise to gain you the most compensation available for pain, suffering and distress; lost past and present earnings; and medical expenses as a result of your personal injury.

As well as working on a no win no fee basis we promise that you will receive 100% of compensation awarded to you and that we will make no deductions, whatever the outcome of your case.

Just give us a call on 0800 10 757 95 to make a product liability claim today.