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Personal injury, youclaim.co.uk

Personal injury claims system to confuse Joe Public?

The government's announcement that it is introducing a new fast-track system for road accident compensation claims of between £1,000 and £10,000 has been welcomed by both insurers and no win, no fee lawyers. However, figures within the insurance industry claim that failure to reform the processes for other kinds of personal injury claim, such as those involving workplace accidents or holiday injuries, has created a "two-tier" compensation system.

Steve Thomas, technical claims manager with Zurich Insurance, comments, "This has effectively created a two-tier compensation system - one for motor accident injury claims and a lesser one for people injured in the workplace. This hybrid response will cause widespread confusion and delays to access to justice for Joe Public.

"It comes as no surprise that this response, which is almost a year later than originally suggested, has been served just 24 hours before Parliament goes into summer recess for two-and-a-half months. The Government's response is borne out of desperation to be seen to be doing something while maintaining the Labour Party income stream which derives largely from unions that refer workplace injury and disease claims to claimant lawyers."

Justice minister Bridget Prentice is adamant that the government's decision not to increase the small claims limit for other kinds of personal injury claim has been the right one. She said, "If you have been injured in a traffic accident, you want any claim resolved as quickly as possible. This new process encourages people to come to a quick settlement and to resolve any issues without a lengthy court process.

"The Government remains of the view that increasing the small claims limits would deny claimants access to appropriate legal advice to assist them with their claims."

Fortunately, the people who know the most about the claims process, The Association of Personal Injury Lawyers (APIL), also welcomed the changes, albeit with a few reservations regarding the government's failure to make provisions for the compulsory offering of rehabilitation to injury claimants.

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