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10 holidaymakers have decided to commence no win, no fee claims against a tour operator that organised their stay in a Jamaican hotel.
Personal injury solicitors have been instructed to represent no win, no fee claims for gastric problems caused by "appalling" hygiene in the hotel, including overflowing toilets, undercooked foods and a "filthy" hotel swimming pool.
One of the holiday illness solicitors handling the claims commented, "This is not the first time there have been complaints about this hotel - we took action against tour operators in similar circumstances in 2006. It's disappointing to see standards do not seem to have improved at all.
"In our experience, it is likely that our clients were not the only people affected by the terrible conditions at this hotel and we may only be seeing the tip of the iceberg."
One of those making a no win, no fee claim against the tour operator outlined some of her concerns. "The food was poor and undercooked – and at one point we saw the chef emerge from the kitchen, pick food out the service trays with her bare hands and start to eat it in front of everybody. If they behave like that in the public view, you dread to think what goes on behind the scenes," she said.
Adding, "The toilets throughout the resort were constantly overflowing with faeces, and the smell would come through to the dining room rooms.
"The problems didn't end there - it constantly looked as though someone had vomited in the pool, which is horrible when you have a three-year-old with you who just wants to swim all the time. It was appalling" the no win no fee claimant said.
