Our Claims Process

Find out exactly what will happen when you start a claim with YouClaim...

If you have been injured in an accident that was caused by someone else's actions or carelessness you are entitled to make a compensation claim. We understand that even in the most straightforward of circumstances, and even where the person responsible for the accident admits full responsibility, the prospect of making an accident claim can be daunting.

This is what you can expect when you contact YouClaim:

Day 1

You can contact us 24 hours a day, without any obligation or pressure to proceed with an accident claim, unless you wish to do so. We hope that you will feel comfortable picking up the phone or getting in touch via the website to talk over your accident and the possibility of making a claim with us.  

Our legal advisors will ask you to give us brief information about your accident and injuries, so we can give you an instant assessment of the potential for making a successful accident claim.

If you decide to go ahead with your claim we will ask that you start to keep a daily injury diary, as a record of your symptoms and recovery from your injuries.

Once we have taken the initial details of your accident, one of our personal injury solicitors will be appointed to handle your claim.

Week 1

You will receive an accident claim questionnaire in the post, outlining the details of the accident and your injuries, based on the information you have provided. You will be asked to check then sign and return this.

Your solicitor will write to the person who you are making a claim against (or their insurance company if known), outlining your intention to bring a claim against them for injuries caused as the result of their negligence. This is called a Letter of Claim.

Your solicitor will begin to compile all the evidence needed to support your claim and they may require you to assist in this process. This could include all, or some of the following:

  • Photographs of the accident scene
  • Photographs of your injuries
  • Witness statements
  • Police reports
  • Vehicle engineer's reports (in road traffic accident cases)
  • Receipts (for damaged or lost possessions and any 
  • costs you have incurred as a result of the accident)
  • Accident book
  • X-rays (if you had any taken following the accident)

Month 3-6

Our solicitors will arrange an appointment for you to see a medical expert. This will be at a convenient time, near to where you live. The purpose of this appointment is for the medical expert to write a report on the extent of your injuries, how well you have recovered and if you have any ongoing or permanent health problems directly caused by the accident. This report will be important evidence in your claim and will help determine how much compensation you will be awarded. You should take your injury diary along to this appointment.

The reason that your appointment with the medical expert is not made earlier, is that they will need to determine how well you have recovered from your injuries. If they saw you within a few weeks of the accident, it would be impossible for them to do this. If you have suffered very serious injuries in the accident, your appointment with the medical expert will likely be deferred until such a time as you are making a recovery, so the longer term impact of your injuries is better know.

This could be 8-12 months or longer.

Whilst this may seem to be drawing out the compensation process, it is not in your interests to force an early settlement of your claim, as this will almost certainly result in less compensation. With claims that do take more than 6 months to settle, it is often possible to obtain interim payments from the other side's insurance company.

Month 6/8 (or longer for very serious injuries)

Once our solicitor has received your medical report, he will compile a list everything that you are claiming compensation for. This is called a 'Schedule of Losses', and may include renumeration for:

  • the pain and suffering caused by the accident
  • if you have been off work without pay
  • Treatment and prescription costs
  • hire car charges (if your car was damaged in the accident)
  • Taxi fares
  • phone bills
  • clothing and personal items damaged or lost in the accident

Our solicitor will discuss with you the amount of compensation you are likely to be awarded for your accident claim. The schedule will be sent to the other person’s insurance company, with a request for the compensation claim to be settled for a specified amount.

Month 8 (or longer for very serious injuries)

It is unlikely that your claim will go to Court. The majority of claims in the UK are resolved between the parties. Court costs are expensive and insurance companies want to avoid them if they can. However, if no agreement can be achieved it may be necessary to pursue your accident claim to Court. In very serious personal injury cases that are likely to attract very large payouts, it is more likely that your case will go to Court, to ensure you get the highest possible award.

At this stage of the claim, insurance companies often drag their feet. There will be negotiations between both parties and our solicitor will work hard to get you your full entitlement. Once agreement has been reached, it's then just a question of getting them to issue a cheque (unsurprisingly, insurance companies never like to be parted with their money any sooner than they have to be.)

Ready to take the first step?

If you're undecided whether you want to make a claim, we hope we have reassured you that our service is as straightforward as possible. Even if you’re not ready to take the first step towards making a claim yet, if you have any questions or need any advice, do take advantage of our free and impartial legal advice.

We're here 24 hours a day on 0800 10 757 95 and will never put you under any pressure to make a claim, or bombard you with unwelcome telephone calls. See Our promise to you, for more details on our commitment to our customers.