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As defined by the International Telecommunications Union European Transmission Standards Institute, acoustic shock is "any temporary or permanent disturbance of the functioning of the ear, or of the nervous system, which can be caused to the user of a telephone earphone by sudden rise in the acoustic pressure produced by it."
The condition occurs as a result of so-called "glitches" in the network. These aberrative sounds on a telephone network cause sudden surges in volume, sometimes in excess of 120 decibels. They can be extremely harmful to hearing and may even result in permanent workplace deafness.
These sudden peaks of noise can be caused by electrical feedback in headsets, latent sonic energy spikes, telephone line faults, switchboard compatibility issues, turrets and, sometimes, ambient noise or the "aural terrorism" of angry and abusive customers. "The call centre is often a noisy environment where increases in incoming audio volume are needed to overcome the already high ambient noise level," comments Fred Nussbaum, executive vice president of business development and marketing at a software development company which has pioneered hearing protection equipment for call centre workers.
Indeed, in 2010 his company sought to address the problem by developing acoustic shock protection which he believes can help prevent "injury and workman's compensation claims".
Using a form of technology called CVC-ASP, the software helps "reduce stress and anxiety or the feeling of apprehension about the likelihood of recurring incidents."
However, companies also attempt to provide equipment which protects workers in other ways. For example, headsets made by call centre headset manufacturer Sennheiser have an inbuilt threshold for "glitches" which prevents them from occurring at above 205db.
Such competing technologies can sometimes confuse consumers, leaving them uncertain about effectiveness of the products available on a wide and varying market. And it is sometimes the case that some products address certain causes of glitches well but neglect to deal effectively with others.
Despite this, all employers have a duty to protect the hearing of workers and, should they fail to do so, may be liable to pay compensation for deafness.
Claim compensation for acoustic shock
Acoustic shock can cause long-lasting deafness and may result in loss of earnings, reduced earning capacity, medical expenses and a compromised quality of life.
If you have suffered this hearing loss condition in the workplace, call centre or otherwise, you may be entitled to receive 100% compensation.
Here at YouClaim we offer a service that surpasses the no win, no fee paradigm by being completely free of charge to the client, win or lose.
Furthermore, our personal injury solicitors possess an outstanding success rate and a commitment to excellence in legal service.
To find out more about how we may be able to help you receive the recognition and payout you deserve, echat ,complete an online claim form, or call us, on 0800 10 757 95.
