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This week, I've been feeling particular sympathy for the whiplash sufferers we operate no win, no fee compensation claims for due to my own stiff neck.
In many ways, it's incomparable; my injury is pretty much nothing compared to the long-term symptoms that a car crash resulting in neck injury can bring. But still, it's left me with my back and shoulders so stiff that I have to turn at the waist to cross roads.
This means that when people come up behind me to ask questions - whether related to the personal injury work or just "would you like a cup of tea?" - there's a chance, if I'm absorbed in my work enough to have forgotten, that I turn round to answer and yelp quietly as my back muscles complain. At least one colleague seems to find this amusing and has taken to deliberate sneaking, I think. (I'm sure he'd deny it.)
So when queries come in about whether we can help people suffering from the neck injury, I can tell them yes, we can, with more passion than usual. I don't mean to imply that my uncomfortable stiffness is as much of a hindrance as their condition; these are people who, in some cases, have been prevented from turning up to work by their car accident injury; the fact of me being here shows that I'm not in that state yet.
No, what I'm getting at is rather that I am able to extrapolate from my situation into what it feels like to be more hampered, in more pain and looking at it lasting much longer, and sympathise appropriately. And throw my efforts even more firmly (if slightly awkwardly) behind the project.
I'm not entirely sure where the back pain came from; it could be as simple as sleeping awkwardly. It's certainly true that I've not been in a car crash, not been badly secured on a rollercoaster, and not been bungee jumping. What's definite is that I woke with it.
The only other source that seems likely is that I forgot my glasses yesterday and had to work by squinting and leaning forward in an appalling posture. If that's true, it might count as a work injury, but not one that I'd have a good chance of making a successful work injury claim for - in part because of it being such a minor problem, and in part because I really should have remembered the glasses.
Still, I guess if I hold that in mind, I can aim to bring an amplified sympathy to the industrial accident queries too. Perhaps I can try to beg extra holidays out of the management on this basis so that I can bring a similar amplification to the holiday injury claims we handle?
Actually, much as we are a no win, no fee firm, I think the answer to that is more likely to be "no way".
